Return and Refund

At Carlisle Watch Co., we are dedicated to ensuring you are completely satisfied with your luxury timepiece purchase. If you’re not entirely happy, our return policy is here to help.

Return Eligibility

  • Timeframe: Items must be returned within 7 days of the delivery date.
  • Condition: The watch must be unworn, in its original condition, and include all original packaging, accessories, and documentation (e.g., warranty card, manual).
  • Exclusions: Special orders, custom pieces, engraved items, and sourced watches are generally non-returnable. Please reach out for specific details or potential exceptions.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team to request a Return Merchandise Authorization (RMA) number. Provide your order number and reason for the return.
  2. Pack Securely: Repack the watch in its original packaging, ensuring all accessories are included. Securely seal the package and clearly label it with the RMA number.
  3. Ship the Return: Customers are responsible for return shipping costs. We recommend using a secure and insured carrier such as FedEx.

Refund Policy

  • Processing Time: Refunds are processed within 5-7 business days of receiving and inspecting the returned item.
  • Restocking Fee: A restocking fee may apply if the item is not returned in its original condition.
  • Shipping Costs: Original shipping fees are non-refundable.

Authenticity Concerns

If you have questions about the authenticity of your watch, please contact us immediately for resolution. We stand by our guarantee of 100% authenticity for all our timepieces.

Exceptions

  • Non-Returnable Items: Watches purchased on sale, during promotions, or marked as "Price on Request" are not eligible for returns.
  • Condition Changes: Watches that show signs of wear, damage, or alteration after delivery cannot be returned.
  • Sourced Watches: All sourced timepieces are final sale and non-returnable.

Carlisle Watch Co. is committed to providing a seamless return experience. If you have any questions about our policy or need assistance, please don’t hesitate to contact our customer service team.