FAQs
Are the watches listed on your website 100% authentic?
Absolutely. Every watch in our collection undergoes a meticulous authentication process by our team of horology experts. We source exclusively from trusted dealers and collectors to ensure the highest standards of quality and authenticity. When you purchase a timepiece from us, you can do so with complete confidence, as every watch comes with our authenticity guarantee.
Why should I choose Carlisle Watch Co.?
At Carlisle Watch Co., we offer more than just luxury timepieces—we deliver an unparalleled customer experience. From our expertly curated collection of prestigious watch brands to our personalized customer service, we prioritize your satisfaction at every step. Our commitment to competitive pricing, transparency, and authenticity ensures that your journey with us is seamless and rewarding.
How do you source your watches?
Our inventory is carefully sourced through a trusted network of dealers, collectors, and global suppliers. Each watch is thoroughly vetted for authenticity and quality, ensuring that we bring you only the finest luxury timepieces.
Do you have a physical store, or are you an online retailer?
We provide a premium online shopping experience complemented by our private showroom in Charlotte, NC. Whether you prefer to browse from the comfort of your home or see our collection in person, we’re here to cater to your needs. Visit our boutique to explore our exquisite range firsthand and consult with our knowledgeable team.
How can you offer competitive prices on luxury watches?
Our strong relationships with global suppliers and independent distributors enable us to source exceptional timepieces at favorable prices. By operating independently, we pass these savings on to you, offering a balance of quality and value that’s hard to match.
What is an "Authorized Dealer"?
An Authorized Dealer is officially approved by a watch brand to sell its products. While they often adhere to strict pricing guidelines, independent dealers like Carlisle Watch Co. can offer more competitive pricing and a wider selection without compromising on authenticity.
Is your website secure?
Yes, your security is our priority. We use state-of-the-art encryption and secure payment gateways to protect your personal and financial information. You can shop with confidence, knowing your data is safe with us.
How do I get help if I have questions?
We’re here to assist you. Whether you reach out via phone, email, or our online contact form, our knowledgeable team is ready to provide personalized guidance and answer any questions you may have.
How do I purchase a watch?
Purchasing from Carlisle Watch Co. is simple. Add your desired timepiece to the cart and complete the checkout process. For "Price on Request" items, submit the inquiry form on the product page, and our team will provide you with a quote and guide you through the secure purchase process.
Do you offer financing options?
While we don’t currently offer in-house financing, our team can help explore alternative solutions to make your purchase as seamless as possible. Reach out to us for personalized assistance.
How do I know Carlisle Watch Co. is a reputable dealer?
Our reputation is built on trust, authenticity, and exceptional service. Browse our curated collection, read reviews from our satisfied clients, and visit our showroom to experience our commitment to excellence firsthand.
Is my order secure?
We prioritize the security of your online transactions. Our website utilizes advanced security measures to protect your personal and financial information. Your order is processed through a secure payment gateway, ensuring a safe and seamless shopping experience.
How long does shipping take?
Shipping times typically range from 2-5 business days for in-stock items. Once your order is shipped, you’ll receive tracking details to monitor its progress. Delivery times may vary depending on your location.