At Carlisle Watch Co., your privacy is a priority. We are dedicated to safeguarding your personal information and ensuring transparency about how we collect, use, and share your data. This Privacy Policy explains the practices for our website, mobile applications (if applicable), and interactions with our customer service team.
Information We Collect
1. Personal Information:
- Contact Information: Name, phone number, email address, shipping address, and billing address.
- Account Information: Username and securely stored, hashed passwords.
- Order Information: Order history, purchase details, and payment information (e.g., credit card or bank details).
- Communication Preferences: Email subscriptions and marketing preferences.
2. Technical Information:
- Device Details: IP address, browser type, operating system, and device type.
- Usage Data: Pages visited, time spent on the website, and browsing behavior.
3. Other Information:
- Information from customer inquiries, surveys, or feedback forms.
- Data collected through cookies, web beacons, and tracking technologies.
How We Collect Information
1. Directly from You:
- When you register, place an order, or interact with our customer service team.
2. Automatically:
- Through cookies, tracking technologies, and website analytics tools.
How We Use Your Information
We may use your information for the following purposes:
- Order Processing: Managing payments, shipping, and returns.
- Customer Support: Addressing inquiries and resolving issues.
- Personalization: Customizing website content, offers, and recommendations.
- Service Improvement: Analyzing traffic and user behavior to improve our offerings.
- Marketing and Communication: Sending promotional emails and newsletters (with your consent).
- Fraud Prevention: Protecting against fraudulent activities and enhancing security.
- Compliance: Meeting legal and regulatory obligations.
Information Sharing
We may share your information under these circumstances:
1. Third-Party Service Providers:
- For operations like payment processing, shipping, and marketing. These providers are contractually obligated to use your information only as directed by us.
2. Business Partners:
- With your prior consent, we may share information for joint marketing initiatives.
3. Legal Authorities:
- When required by law or to comply with legal processes.
4. Business Transfers:
- In case of a merger, acquisition, or similar business transaction, your data may be transferred to the new entity.
Your Choices
- Email Subscriptions: Opt-out by clicking the "unsubscribe" link in marketing emails.
- Cookies: Adjust your browser settings to manage cookie preferences.
Data Security
We implement reasonable safeguards to protect your data from unauthorized access or misuse. However, no internet transmission or storage method is completely secure.
Changes to This Privacy Policy
We may update this policy periodically to reflect changes in practices or laws. Material updates will be posted on our website.
Contact Us
For questions or concerns about this Privacy Policy, please contact us:
- Email: info@carlislewatchco.com
- Phone: 980-636-4525
Thank you for trusting Carlisle Watch Co. with your personal information.